Aviva Life Insurance

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Life Insurance

Founded in the year 2000, AVIVA is a British multinational insurance company headquartered in London. Catering to a global customer base of about 34 million customers, AVIVA's operations are spread across 16 countries, some of which are Hong Kong, Spain, Ireland, Canada and Italy, among others. AVIVA offers a host of well-rounded general insurance products (for categories like life, health, travel, vehicles, home, etc.), along with financial solutions for savings, investment, and retirement.

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On Aviva Life Insurance Official Website


Updated: 29-05-2024 09:57:29 AM

Benefits of Aviva Life Insurance

Aviva Life insurance is one of the leading insurers serving close to 31 million customers in over 16 nations worldwide. As one of the world leaders of the insurance sector, Aviva offers a robust portfolio of insurance products that are suited for different individuals with different needs.

Furthermore, with a countrywide network of 118 branches, you can rest assured of availing quality insurance services near you at an Aviva branch or get the best insurance-related advice from one of the 11,000 financial planning advisors who are a part of Aviva’s branch workforce.

Types of Life Insurance Policies Provided by Aviva

Aviva Life Insurance offers a wide variety of life insurance plans not only for individuals but also for groups. Given below are all the plans offered by the insurer:

  • Online
    • Aviva New Wealth Builder:
    • Aviva i-Growth
    • Aviva Young Scholar Secure:
    • Aviva New Family Income Builder
  • Child
    • Aviva Young Scholar Secure
  • Savings
    • Aviva Nivesh Bima
    • Aviva i-Growth
    • Aviva Income Suraksha
    • Aviva New Wealth Builder
    • Aviva New Family Income Builder
    • POS – Aviva Dhan Suraksha
    • Aviva Fortune Plus Plan
  • Retirement
    • Aviva Annuity Plus
    • Aviva Next Innings Pension Plan
    • Aviva Saral Pension Plan
  • Group
    • Aviva Group Term Life
    • Aviva Group Credit Life
    • Aviva Corporate Life Plus
    • Aviva Credit Assure
    • Aviva Group Gratuity Advantage
    • Aviva New Group Leave Encashment Plan
    • Aviva New Traditional Employee Benefit Plan
    • Aviva Credit Suraksha
    • Aviva Group Life Protect

How to File an Insurance Claim with Aviva Life

Claim settlement is one of the most important aspects of any insurance policy. To allow you to file a claim with zero hassle, Aviva has put in place a very efficient claim settlement process. Customers can inform the insurer about a claim either by visiting the Aviva website or by approaching any Aviva branch office. The steps involved in registering a claim are as follows:

  • Step 1 – Complete the claim form correctly and fully, depending on which claim has to be made.
  • Step 2 – Depending on the claim that you have raised, you must gather the required documents, which must be submitted either as originals or photocopies and must be duly attested by a Gazetted officer, magistrate, Tahsildar or police sub-inspector.
  • Step 3 – If you have to make a Hospitalization / Surgical Rider Benefit Claim, you must furnish all medical reports, bills which have been issued by the physician treating your illness who must also be qualified to issue such a report.
  • Step 4 – Finally, you must submit the claim form along with the required documents to your nearest Aviva branch office.

Aviva Life Insurance Claim Settlement Ratio

Year 2021 – 2022 2020 – 2021 2019 – 2020 2018 – 2019 2017 – 2018 2016 – 2017 2015 – 2016 2014 – 2015 2013 – 2014
Claim Ratio 98.4% 98.01% 97.53% 96.06% 94.45% 90.60% 81.97% 83.07% 84.01%

Documents Required to Purchase Aviva Life Insurance

In order to apply and purchase an Aviva Life Insurance policy, you must provide certain documents such as your identity proof, proof of age, proof of income, proof of residence and a copy of your PAN Card.

How To Check Your Aviva Life Insurance Policy Status

You can easily check the status of your Aviva Life Insurance policy online by simply visiting their website. In order to check the status of your policy, you will be asked to provide your policy number and your date of birth. Upon providing that, you can easily view the status of your policy.

Online Payment of Aviva Life Insurance Premium

For maximum convenience, Aviva allows its customers to pay for their policy premiums via multiple channels which include direct debit, standing instructions on your credit card, auto-pay via NACH, payment through an Aviva/ Axis bank/ Yes Bank/ ICICI/ Common Service Centre (CSC) branch, electronic bill presentment system, NEFT and via HDFC / SBI direct debit.

Aviva Life Insurance Customer Care

Customer care is a very important part of any business which directly deals with customers. Aviva Life Insurance not only understands but also values that. This is why they have set up a multi-channel customer service system wherein customers can effortlessly get in touch with the customer support team to resolve their queries, issues and grievances related to their life insurance policy taken from Aviva.

There is a multi-channel service system set up by Aviva wherein customers can get in touch with the customer support staff via the dedicated helpline number, or by email. customers can also go to the Aviva website and request a call back from the customer care or get in touch with them by filling up a simple form online.

In addition to this, the Aviva website offers several options using which customers can perform a number of service requests themselves. These include filing a claim, managing their policy, paying premiums, downloading forms, managing their funds, calculating premiums, and getting information on various life insurance policies offered by Aviva Life. In case of any complaints, customers can also register their grievances on the website itself.


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FAQs on Aviva Life Insurance

In case you are not satisfied with your Aviva Life Insurance policy and would like to cancel it, you will have to send a letter to the company. The letter should be marked to ‘Customer Services’ and the original policy document, and the premium receipt must be attested to it.

The policy can be cancelled within 15 days from the date on which you receive the policy document. In case you have purchased the policy through distance marketing, your window to cancel the policy will be 30 days.

Aviva Life Insurance offers a variety of insurance plans to cater to the needs of a diverse customer base. You can avail of child plans, retirement plans, savings plans, and the coverage offered under each kind of plan is unique in keeping with the requirements of the customer.

In case you wish to cancel your Aviva after purchasing it, you must do it before the end of the Freelook Period as the company will refund your premium in this case, after of course the expenses incurred on stamp duty and medicals as well as the proportionate risk premium has been deducted.

In case you place the cancellation request before the policy has been issued, you will be eligible for the refund of the application money after the company subtracts the expenses incurred on medicals. In case you request for cancellation after the policy has been issued, you will receive the refund of the premium amount following the deduction of expenses incurred on stamp duty and/or medicals.

In the event of hospitalization, critical illness diagnosis, disability, or death – a claim process must be started by contacting the company and intimating them about the nature of the event within a specific period of time. You can also initiate the claim process online.

Yes, standing instructions can be placed on your VISA, MasterCard, Diners Club, or American Express credit cards. On the premium due date, the premium amount will be deducted from the specified account. In order to utilize this facility, fill out and submit a Credit Card Authorization Form at any Aviva Branch Office.

In order to receive a duplicate of your policy from the company, you need to fill a request form and submit it to your nearest branch along with all required documents.

Yes, you can easily apply for an Aviva Life Insurance policy online.