FASTags with incomplete KYC to get deactivated by banks after Jan 31: Govt

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FASTags with incomplete KYC to get deactivated by banks after Jan 31: Govt
  • By Shreya Shrivastava
  • 17th January, 2024
  • Banking
Attention all FASTag users! The Ministry of Road Transport and Highways has issued a crucial announcement that might affect the usability of your FASTag if not addressed promptly. As of January 31, FASTags with incomplete KYC (Know Your Customer) will face deactivation by banks, even if the associated account holds a valid balance. This move is part of the government’s initiative to streamline the FASTag system and ensure compliance with necessary documentation.

The Significance of FASTags:

FASTags have become an integral part of the Indian transportation ecosystem, transforming the way toll payments are made on highways. These electronic toll collection tags, affixed to vehicles, facilitate seamless, cashless transactions at toll plazas, reducing travel time and improving overall traffic management. However, ensuring the accuracy and completeness of user information is vital for the efficient functioning of the FASTag system.

Details of the Announcement:

The Ministry of Road Transport and Highways formally communicated the decision on January 15, emphasizing the need for FASTag users to complete their KYC by January 31. After this deadline, banks will begin deactivating FASTags associated with accounts that have incomplete KYC, irrespective of the availability of funds in those accounts.

Implications of Incomplete KYC:

Deactivation of FASTags:
The primary consequence of failing to complete KYC by January 31 is the deactivation of FASTags. Users may find their tags non-functional at toll plazas, leading to potential inconveniences during travel.

Compliance with Regulatory Requirements:
The government’s decision aligns with regulatory guidelines aimed at ensuring that user information is accurate and up-to-date. KYC compliance is crucial for maintaining the integrity and security of the FASTag system.

Addressing Security Concerns:
Complete KYC ensures that the authorities have verified the identity of FASTag users, addressing security concerns and minimizing the risk of misuse or fraudulent activities associated with the electronic toll collection system.

Steps to Ensure KYC Compliance:

Check KYC Status:
FASTag users are advised to check the status of their KYC compliance. This information is typically available through the respective bank’s FASTag portal or mobile application.

Complete Pending KYC:
If KYC is incomplete, users should initiate the necessary steps to provide the required documentation and information. This may involve visiting a designated bank branch or using online channels, as specified by the issuing bank.

Contact Customer Support:
In case of any uncertainties or issues related to KYC, users should reach out to the customer support services of their respective banks. Clear communication and timely resolution can help avoid disruptions in FASTag services.

Stay Informed:
Keeping an eye on official announcements and updates from the Ministry of Road Transport and Highways and respective banks is crucial to staying informed about any changes or extensions to the KYC deadline.


As the January 31 deadline approaches, FASTag users are urged to prioritize completing their KYC to avoid any disruptions in service. The government’s decision to deactivate FASTags with incomplete KYC is a proactive step to enhance the security and efficiency of electronic toll collection. By complying with this directive, users contribute to the continued success and reliability of the FASTag system, ensuring a smoother and more convenient travel experience on India’s highways.

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